Genesys - Powered by new artificial intelligence (AI) capabilities, Genesys Predictive Routing uses historical data and matches customer and employee attributes to predict which contact center resource is the most likely to
![New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences](https://mma.prnewswire.com/media/684587/Predictive_Routing_Final_4x_100_Infographic.jpg?p=facebook)
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences
![New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences New Artificial Intelligence-Powered Routing Engine by Genesys Creates World's Most Predictive Customer Experiences](https://mma.prnewswire.com/media/684587/Predictive_Routing_Final_4x_100_Infographic.jpg)